PRIVACY POLICY
This policy explains what MOdelivr ("we", "us", "the app") collects, why, who it is shared with, and how to get rid of it. It covers both the website at drivers-eyes.web.app and the MOdelivr iOS app.
The short version. We collect what the app needs to work: your account, your location while you use it, the wait times you log, and your chat messages. Your earnings and shift hours are private to you and are never shown to other drivers. We do not sell your data, and we have no access whatsoever to your Uber Eats, Deliveroo or Just Eat accounts.
1. What we collect
Account
- Driver name, email address, and a display colour/initial.
- Optionally: phone number and your area/city (your area sets your chat room and local restaurant list).
- Passwords are handled by Google Firebase Authentication. We never see or store your password.
Location
- With your permission, your device GPS is used to find nearby restaurants, confirm you have arrived at a pickup, time how long a wait takes, and draw your position on the Stack Check map.
- Location is used while you are using the app. We do not track you in the background and we do not sell location data.
- You can revoke location access at any time in your browser or iOS settings. Parts of the app that depend on it will stop working.
Community data (visible to other drivers)
- The wait times you log, the restaurant, and the time of day. These power the community averages every driver sees.
- Your driver name next to your logs and chat messages.
- Chat messages, images and voice notes you send, and reactions you add.
Private to you
- Earnings, tips, £/hour and shift hours. Stored against your account and shown only to you. These are never published to other drivers.
- Stack Check orders, pins and routes you are planning.
Device and technical
- Standard device/browser information, and app storage on your own device used to keep you signed in and remember your settings.
- Advertising identifiers, where you have allowed them — see section 4.
- A notification token, if you allow notifications.
2. Camera, photos, microphone and notifications
These are only ever used when you actively choose to use the feature, and each asks your permission first:
- Microphone — only while you hold the record button to send a voice note in chat.
- Camera / photo library — only when you pick or take a picture to send in chat. Chat images and voice notes are stored in Google Firebase Storage.
- Notifications — used for wait reminders and to warn you when an order you accepted is at risk of running late. Nothing else is sent to you.
3. How we use it
- To run the core features: nearby restaurants, arrival detection, community wait times, and the Stack Check route and verdict.
- To operate the area driver chat, including handling reports and blocks.
- To manage your account, email verification, and any subscription.
- To show ads to drivers who are not subscribed, and to keep the service running.
We do not use your data to build advertising profiles ourselves, and we do not sell it to anyone.
4. Advertising
On the website we use Google AdSense. In the iOS app we use Google AdMob. Google and its partners may use cookies or advertising identifiers to serve and measure ads.
On iOS, the app asks for App Tracking Transparency permission before any advertising identifier is used. If you decline, ads still appear but are non-personalised. You can change this any time in Settings → Privacy & Security → Tracking.
You can opt out of personalised ads at Google Ads Settings. See also how Google uses data from sites and apps. Drivers in the EEA, UK and Switzerland are shown a consent message where required.
Subscribers do not see ads at all.
5. Payments
We never see or store your card details.
- On the web, subscriptions are processed by Stripe. We store only whether your subscription is active and an identifier for it.
- Purchases made through the App Store are processed by Apple under Apple's own privacy policy, and are managed from your Apple account.
6. Who processes your data
| Provider | What it handles |
|---|---|
| Google Firebase | Sign-in, database, chat image/voice storage, push notifications |
| Mapbox | Maps, address search, and route/timing calculations for Stack Check |
| Google AdSense / AdMob | Advertising on the website and in the iOS app |
| Stripe | Subscription payments on the web |
| Apple | In-app purchases made through the App Store |
| Brevo | Sending verification and password-reset emails |
| Railway | Hosting our backend server |
When you tap a navigation button, the stops are handed to Google Maps or Apple Maps, which then applies its own privacy policy.
7. Chat safety
Chat is a public space shared with other drivers. Please do not post anything you would not want other drivers to see, and do not post someone else's personal details.
- Report sends the message to us for review.
- Block hides every message from that driver. Your block list is stored on your own device.
- We may remove content or accounts that break these rules.
8. Your rights and deleting your account
Under UK GDPR and equivalent law you can ask for a copy of your data, ask us to correct it, or ask us to delete it.
You can delete your account from inside the app — open your profile and choose to delete your account. This removes your account and your personal profile data. Wait logs already contributed to community averages may remain in aggregated form that no longer identifies you.
You can also edit your profile in-app at any time, or email us using the address below.
9. How long we keep it
- Account and personal data: while your account is active, and deleted when you delete your account.
- Wait logs: retained to power community statistics, in aggregated form after account deletion.
- Chat messages: retained so the room has history; reported content is kept while we review it.
10. Children
MOdelivr is intended for working delivery drivers aged 18 and over. It is not directed at children, and we do not knowingly collect data from them.
11. Independence
MOdelivr is an independent community tool. It is not affiliated with, endorsed by, or connected to Uber Eats, Deliveroo, Just Eat or any delivery platform. We do not connect to, log into, or read data from your accounts on those platforms.
12. Changes
We may update this policy. Material changes will be reflected in the "Last updated" date at the top.
13. Contact
For privacy questions, data requests, or to report a problem, contact support@MOdelivr.com.